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Jewellery Shipping Return and Refund Policy


Order Policy

 

1) Confirmation of the order is subjected to the availability of the product.

2) Once you have placed an order it will not be changed but may cancel if shipment has not been done.

3) In case wire transfer payment, your payment must reach to us within 3 working days after order is confirmed by us. We may cancel your order in case of payment delay.

 

Shipment Policy

Every product which gets shipped from Fly2Kart.com is insured door to door and cost free within India. If the ordered product is not received in a proper condition or if has any defect whatsoever, we would request you to return the package in its original condition, unused to claim a refund or an exchange. Also you will be required to notify us by a call or an email to our 24x7 customer care unit. Refund or Exchange will not be possible if you fail to do as stated. Product will be shipped strictly to the destination provided and approved by customer. It's the prior responsibility of the customer to check and update the shipping and billing information. We will follow the information with us for shipping and billing. Shipment will be made only after receiving full payment of the ordered product. No shipping charges applicable if diamond or jewellery is collected personally from our affiliated offices.

 

Lost Parcel

Title and risk of loss for all products ordered by you shall pass on to you upon Fly2Kart’s shipment to the shipping carrier.

 

30 Days Money Back Guarantee

1) 30 days money back policy: we want you to be satisfied and confident with your purchase with us. For any good reason, you decide not to keep the product; we will accept it back in its original condition no question asked.

2) To avail this facility you must inform us within 2 business days from the date of receipt of the product and return it within 15 business days for a refund from the date of receipt. Please contact our customer service centre for further information.

3) Packaging: Include all original packaging and materials. If your item comes with a diamond you must include the certificate with your return, or you may be liable for the cost of certification and cost associated with it.

4) Insure the package: All items being sent back to Fly2Kart MUST are insured. We are not responsible for items lost or damaged while shipping. You may use any courier of your choice to send back your item.

5) Our simplified Refund process: Once your returned item has been inspected by our trained staff, your refund will be promptly processed. Please note that items showing signs of wear or those that have been altered, engraved or damaged in any way cannot be accepted for return. We will refund the full cost of the item EXCLUDING handling and insurance charges. Refunds will be made using the mode of payment used in the original purchase. Please also note that Refund may not possible for any altered item or customized, message engrave items.

 

Payment Policy

After placing an order on Fly2Kart.com, the customer has to make the payment 100% advance to initiate the process of manufacturing. If the customer is not comfortable paying the full amount at one go, he can pay 50% after making the order and the other half can be paid when the product is ready to be shipped. The payment can be made through a cheque, DD (Demand Draft), RTGS (Bank Transfer), through Debit or Credit Card or by cash at our office personally.

 

Price Policy

Price excludes local taxes and duties etc if applicable. All prices mentioned on the site are in INR (Indian Rupees). Seldom, there could be human error, system or typographical errors, in the data uploaded, including the prices and may be the information is displayed inaccurately. Such errors can occur despite our every effort to avoid them. We reserve the right to rectify any and/ or all such errors when they occur and we do not accept such inaccurate or incorrect information especially pertaining to prices. In case a stone's listed price is lower or higher than the actual price, we will, either contact you for instructions before shipping or cancel the order and notify you of such cancellation. This decision is at our sole discretion. In such cases, if the product is already shipped, the difference between the actual and charged price will be paid by the concerning side or return the goods in accordance to business ethics. The prices are subject to change without prior notice. In case of any questions, please feel free to contact our customer service manager.

 

Conflict Free Diamonds Policy

Diamonds on Fly2Kart.com are bought from genuine sources, companies who legislative source which strongly follow the rules and regulations in compliance with UN resolution. We have a zero tolerance policy toward conflict Diamonds which supports illegal Diamond trade.

 

Gift Sending Policy

If you want us to send our product as a gift to your beloved, friend or relative, we will help you do that within India with the best quality gift packaging at no cost. We will leave your message or contact details so that the receiver knows whom does it comes from. You can have your bought product shipped to any part of the India as a gift. Your name will be revealed to the individual receiving. You will be required to give us to the complete details and your relation with them of the person you wish to send the gift. We cannot keep it a secret. Please note that we are not responsible in case of refusal or legal action taken by recipient or recipient family. In case of return of gift from them, the refund will be done to the payers account. If the address provided comes unavailable additional shipping charges are to the paid by the buyer before which the product will not be shipped from Fly2Kart.com.

 

Cost-free Repairing Policy

Fly2Kart offers the facility of repairing your diamond jewellery without any labor cost. In the process of repairing, any addition of gold or diamond is supposed to be done, the material value will be charged to the customer. Both ways shipping charges will be paid by the consumer. Any wear and tear during the repairing process will not be paid by Fly2Kart.com. While repairing or resizing, the loss in the weight of gold is normal, which will not be paid by Fly2Kart.com.

 

Life-Time Product warranty Policy.

Free Wash Policy

Your product looses the shine at times due to the dirt accumulated on it in your day today life. We will help you wash your product with no cost. Free..!! We offer this facility of repairing your diamond jewellery without any labor cost. Both ways shipping charges will be paid by the consumer. We dishonor any damage occurs during the repairing process. Please note that Loss of weight is possible as the dirt gets cleaned during the wash. Hence we disclaim of customer demand of the exact weight of the gold if there is any loss in weight.