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Customer FAQs


Dear Customer of Fly2Kart,

 

We get lot of queries from Customers most of which are very common. Below are some Most Frequently Asked Questions (FAQs) which may help you get more clarity on Selling on fly2kart.com:

 

1. What is 'My Account'? How do I update my information?

 

It is easy to update your fly2kart account and view your orders any time through 'My Account'.'My Account' allows you complete control over your transactions on fly2kart. Manage/edit your personal data like address, phone numbers, email ids. Change your password

 

2. Can I order a product that is 'Out of Stock'?

 

Unfortunately, products listed as 'Out of Stock' are not available for sale.

 

3. What is 'Fly2Kart Advantage'?

 

When you see the 'fly2kart Advantage' badge, you know you can buy the product from a Seller with complete confidence.Products marked with 'fly2kart Advantage' are sold by/sourced from a Seller but are quality checked, stocked, packed and shipped by fly2kart. Products sold by sellers with fly2kart Advantage are also backed by fly2kart's and you may also avail the Same Day/In-a-Day Guarantee expedited delivery options. All while you are backed by fly2kart's 24x7 customer service.

 

4.How do I pay for a Fly2Kart purchase?

 

fly2kart offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that fly2kart's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.You may use E-Gift Voucher (eGV), Cash on Delivery to make your purchase.fly2kart also accepts payments made using Visa, MasterCard, Maestro credit/debit cards in India.

 

5.What is Cash on Delivery?

 

If you are not comfortable making an online payment on fly2kart.com, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online. The maximum order value for a Cash on Delivery (C-o-D) payment is 10,000. It is strictly a cash-only payment method. E-Gift Vouchers or store credit cannot be used for C-o-D orders. Only Indian Rupees accepted.

 

6. How do I pay using a credit/debit card?

 

We accept payments made by credit/debit cards issued in India.

Credit cards
We accept payments made using Visa, MasterCard credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

Debit cards
We accept payments made using Visa, MasterCard and Maestro debit cards.To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

 

7. How do I check the current status of my orders?

 

You can review the status of your orders and other related information in the 'My Account' section. In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'View Order' link.

 

8.Guidelines For Writing Product Reviews

 

Product reviews on fly2kart.com are a great way to help other customers decide what to buy, and what to avoid. Here are some tips to writing great product reviews: It's always better to review a product you have personally experienced.Provide a relevant, unbiased overview of the product. Readers are interested in the pros and the cons of the product. Let your personality shine through, but it's equally important to provide facts to back up your opinion.Easy to read, easy on the eyes. Also, break reviews into rating paragraphs.

 

Hope these answers to your general queries will help you.

 

Thanks for your time. Enjoy Selling!

 

Regards,

Fly2Kart Team

fly2kart.com